Reference

Your legal terms in clear language

This page explains the legal terms that apply when you open an account, use the lobby, manage your wallet, or contact our support team.

India termsAccount rightsPrivacy requestsCookie choicesSupport contacts

Explore Lobby Read FAQ

What applies before you join

1q84 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms set out how your account may be opened, verified, used, restricted, or closed. They also explain how wallet activity is checked when you use India payment options such as UPI, Paytm, PhonePe, or Google Pay. We may ask for identity, location, or payment

1
confirmation where it is needed to meet legal duties, prevent misuse, resolve disputes, or process a withdrawal request. Access and eligibility depend on local law and are available where local law permits. If a state rule, court order, payment instruction, or security check affects your account,
2
we may pause access while the matter is assessed. We write these terms so you can see what we collect, why it is needed, how long it may be kept, and how to contact us if something looks wrong.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach us about legal queries

Legal questions need a clear route, not a generic inbox. Use the contact path that matches your concern so our team can check the right account…

DATA HANDLING

How we manage your legal rights

Your legal rights are handled through account-level checks, not guesswork. We look at the registered profile, device sessions, payment references, consent records, support history, and security alerts before making changes.

Data we may collect

We may collect your name, contact details, account identifiers, login records, wallet entries, payment references, device signals, and support messages. Each category is tied to account access, legal checks, payment handling, or dispute resolution.

Cookie choices

Cookies help keep your session active, remember language choices, measure page errors, and protect sign-in activity. You can change browser settings, though some account or security functions may not work without required cookies.

Account security checks

We use login alerts, device patterns, payment references, and account-change history to spot unusual activity. If a legal or security concern appears, we may pause access while we verify your details.

Retention approach

Some records must be kept after account closure for tax, payment, dispute, fraud-prevention, or legal reasons. When a record is no longer needed, we delete it or reduce it where practical.

Change requests

If your name, phone number, email, or payment reference is wrong, contact support with proof. We assess whether the record can be updated immediately or must remain unchanged for audit reasons.

Authorised contact

We discuss personal legal matters only with you or a person authorised through a valid document. This protects your account from unwanted disclosure and keeps support replies aligned with privacy duties.

Answers on account legal matters

These answers cover common legal questions about your account, data, access, cookies, payment records, and contact rights. They are written for India in plain English, but they do not replace advice from a qualified professional. If your matter is specific to your location, payment record, or identity documents, contact us with the relevant details.

You may open an account only where local law permits access and eligibility. We may ask for identity, contact, location, or payment checks before allowing wallet use, withdrawals, or continued account access.

We may keep profile details, login records, device signals, payment references, wallet activity, support messages, and consent records. These help us manage disputes, verify requests, process withdrawals, and meet legal or payment duties.

Yes. Send the corrected detail with proof through support. We check whether the change affects identity, wallet history, or payment records, then confirm whether the update can be made or must be retained as originally recorded.

Share the transaction reference, amount, date, and account contact detail. We compare your wallet entry with processor messages for UPI, Paytm, PhonePe, or Google Pay before we correct or escalate the record.

Access may be paused if local law, identity checks, payment alerts, security signals, or dispute handling require a closer look. We use the pause to protect the account record while the matter is assessed.

Contact the privacy route with your registered email or mobile number. We verify your identity, gather eligible records, remove data that cannot be shared, and explain any retention reason that applies.

Use the legal contact path listed in our support channel and include your account identifier, contact details, subject, and documents. We route formal matters to the team that handles account and policy records.

Your legal terms in clear language

Reach us about legal queries

How we manage your legal rights

Data we may collect

Cookie choices

Account security checks

Retention approach

Change requests

Authorised contact

Answers on account legal matters

01 Who can open an account with 1q84?

02 What personal data do you keep for legal reasons?

03 Can I ask to correct my account details?

04 How do you handle UPI or Paytm record disputes?

05 Why might account access be paused?

06 How can I request a copy of my data?

07 Where should I send a legal notice?

Related Pages